At XIAS, we primarily provide digital educational products such as online courses, test series, and study materials. This policy outlines how access and any physical materials are delivered.
Digital Product Delivery
All courses, test series, and digital study materials are delivered online.
After successful payment, users will receive access to the purchased course through our platform or mobile app. Access is usually granted instantly, but in some cases may take up to 24 hours.
Access Issues
If you do not receive access within the mentioned time, you can contact our support team for assistance.
Physical Materials (If Applicable)
In case any course includes physical books or printed materials, they will be shipped to the address provided at the time of purchase.
Delivery timelines may vary depending on location but generally range between 5 to 10 working days. Delays may occur due to external factors such as courier issues or unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at the time of checkout. In some cases, shipping may be included in the course fee.
Order Tracking
For physical shipments, tracking details will be shared via email or SMS once the order is dispatched.
Incorrect Address
XIAS is not responsible for delivery issues arising due to incorrect or incomplete address details provided by the user.
Delays
While we strive to ensure timely delivery, XIAS is not liable for delays caused by courier services, natural events, or other external factors beyond our control.
Contact Information
For any delivery-related queries, you can contact us:
Phone: +91 8287115435
Address: Old Rajendra Nagar, Delhi, India
Email: enquiryxias@gmail.com
